We want you to be happy with your purchase. This policy explains when and how you can request a refund.
Satisfaction guarantee
You can request a full refund within 7 days of purchase if the course isn't right for you — provided you have completed no more than 20% of the course. This window and threshold protect against buying, consuming the material, and then asking for money back.
How to request
Email us at support@saasfoundry.space from the address on your account, with your name and the course you bought. We'll confirm and process eligible refunds within 7–10 business days back to your original payment method (bKash/Nagad/card). Processing times on the payment provider's side may add a few days.
What isn't refundable
- Requests made after the guarantee window above.
- Purchases where a substantial portion of the course has been completed.
- Cases of account sharing or content redistribution (which also breach our Terms).
Bundles
For the All-Access bundle, the same window applies from the date of purchase, based on your overall progress across the included tracks.
Questions
Not sure if you qualify? Just ask at support@saasfoundry.space — we'll help.